[2026 Edition] Shopify Return Management App Comparison: 4 Recommended Choices

In the latest version of Shopify, implementing a return management app is key to business success in 2026. In today’s world where customer experience is paramount, a smooth and fast return and exchange process is essential for building trust and increasing repeat business. Automating tedious manual processes is crucial to reducing response costs while providing peace of mind to customers. In this article, we’ve carefully selected four outstanding return management apps and provide detailed rankings of their pricing and features. We’ll help you choose the best app for your Shopify store and ensure worry-free operation.

1st place

Recustomer

App URL: Shopify View in the App Store

App Overview

This app, developed in Japan, completely automates the entire process of returns, exchanges, and cancellations, significantly reducing the time and cost of e-commerce operations.

App Details

Provides a self-service portal where customers can resolve issues themselves, reducing inquiries. Automatic cancellations based on shipping status and automatic refunds when using Shopify Payment are also possible. Integration with WMS and CS tools centralizes inventory and ticket management, allowing for a consistent, high-quality customer experience.

Reviews

Many companies report a significant reduction in inquiries regarding refunds and exchanges since implementing the service. The robust support system in Japan and comprehensive features for improving customer experience have been highly praised, allowing for a worry-free implementation. In particular, there have been notable cases of dramatic reductions in manual responses and improved operational efficiency.

The following are some user comments:

After implementation, 82% of inquiries regarding refunds and exchanges were automated. This dramatically reduced manual responses and significantly improved efficiency.

We believe this has helped us implement a free size exchange system, contributing to increased purchase rates and repeat business. We also have a comprehensive support system in Japan.

By automating this process, we’ve eliminated quality inconsistencies between customer service representatives, resulting in consistent customer feedback.

2nd Place

AfterShip Returns

App URL: View on Shopify App Store

App Overview

This global app helps you efficiently and smoothly manage your returns process. It’s particularly suited to overseas markets where returns are a common practice, especially for companies considering expanding into the US.

App Details

Key features include automated return request processing, return label generation, and real-time tracking information. Customers can easily understand the status of their returns, increasing customer satisfaction. It also includes a return cause analysis feature, helping to improve your business.

Reviews

It’s highly acclaimed as an essential tool for global e-commerce operations. Many users comment that it contributes to reducing work time by eliminating manual tasks and improving customer satisfaction by providing real-time tracking information. This app is extremely useful for stores considering international expansion.

The following are some user comments.

Return management has become much easier. Eliminating manual tasks has significantly reduced our team’s time. It’s essential for global expansion.

Real-time tracking information updates have reduced customer inquiries. The setup is intuitive and easy to use.

3rd Place

Sorted Returns Center

App URL: View on Shopify App Store

App Overview

This app centralizes the complex process of returns and automatically sends emails to keep customers updated on the current status of the process. It also supports cross-border e-commerce sites.

App Details

Use the return form to consolidate all necessary information, such as order numbers and returned product information. Received requests can be viewed on the centralized management screen, preventing missed responses. The automated emails prevent inconsistencies in wording, and the return form design can be customized to fit your theme.

Reviews

The centralized management of return requests is excellent, and it’s highly rated for preventing missed requests or oversights. However, if you want to use the service in Japanese, you’ll need to upgrade to a paid plan, so you’ll need to consider the cost. Its advantages are its excellent functionality and ease of management.

The following are some user comments.

Japanese support is available starting with the paid plan ($20/month), so be careful if you’re using the free plan. The functionality itself is excellent, and the centralized management is very helpful.

4th place

ShipScout

App URL: Shopify View in App Store

App Overview

Simplify the returns process by providing a self-service returns portal for your customers. It also supports automated return policies.

App Details

Supports return requests, generating return labels, and tracking. It also offers exchange and store credit refund options, aiming to help maintain sales by encouraging exchanges and repurchases rather than refunds.