[2026 Edition] Shopify Customer Satisfaction Survey App Comparison: 5 Recommended Choices

In the latest 2026 edition of Shopify operations, customer satisfaction survey apps play a crucial role in achieving sustainable growth for e-commerce stores. Collecting real customer feedback and displaying it on your site provides powerful social proof for new customers, ultimately directly leading to increased conversion rates (CVR). In particular, review visualization and integration with trusted external rating agencies are key to gaining an advantage in the increasingly competitive e-commerce market. In this article, we’ve carefully selected five outstanding customer satisfaction survey apps from the many available, based on their functionality, ease of use, and marketing effectiveness, and provide a detailed ranking. We hope this comparison helps you select the best app for your Shopify store, build strong relationships with your customers, and support secure store operations.

1st place

Judge.me Product Reviews

App URL: View on Shopify App Store

App Overview

This is a feature-rich review management app that allows you to easily collect and display product reviews from customers. It also supports photo and video reviews, providing powerful support for increasing visual credibility (social proof).

App Details

It offers a wealth of marketing-related features, including an automatic email feature to increase review collection rates and SEO snippets for displaying rating stars in Google search results. The widget design can be fully customized to match your store’s theme. A free plan is available, making it especially recommended for small and medium-sized stores that want to try out the review feature first.

Reviews

Many users highly praise its ease of use and prompt support. Even the free version offers sufficient functionality, and many have reported an immediate increase in sales through increased reviews. The app’s lightning-fast operation and lack of impact on site speed are also popular.

The following are some user comments:

It’s easy to use, and customer support is extremely responsive. Even the free version has sufficient functionality, allowing me to quickly start increasing my reviews.

I really like the high level of customization to match my shop’s design. Adjusting the widget design was intuitive.

I love that it doesn’t affect the loading speed of my site. It runs faster than other review apps.

Sales increased immediately after I started using it. I never realized how powerful reviews are.

It also helps me improve my products by allowing me to centrally manage customer feedback. It’s a very reliable app.

2nd place

Loox Product Reviews & Photos

App URL: Shopify View in the App Store

App Overview

This visually-rich marketing app specializes in collecting and displaying customer-submitted photo and video reviews. It aims to strengthen social proof by intuitively conveying the appeal of your products.

App Details

Displays reviews in a pop-up or carousel format, providing a visual shopping experience similar to Instagram. Its thank-you email feature allows reviewers to receive discount codes, effectively increasing review collection rates. It’s particularly suitable for brands that prioritize visual appeal, as well as apparel and cosmetics stores.

Reviews

Reviews have praised its ability to efficiently collect attractive photo reviews, boosting shop credibility. Installation and setup are easy, and many users have cited its high marketing effectiveness, with the discount feature dramatically increasing review submission rates.

The following are comments from some users.

I was able to collect good-looking photo reviews, which improved my shop’s credibility.

Installation and setup were easy, and I was able to start using it right away. The review management screen is also easy to navigate.

Offering discounts dramatically increased the review submission rate. I feel this is a highly effective marketing strategy.

3rd place

Trustpilot Reviews

App URL: Shopify View in App Store

App Overview

This official app integrates Shopify with Trustpilot, a globally recognized review platform, to visualize the trustworthiness of your entire store.

App Details

Display store ratings and reviews collected on Trustpilot as a widget on your Shopify site, enhancing customer confidence. Featuring international brand recognition and neutrality, it offers advanced fraud prevention and detailed analysis. It’s particularly suited to stores looking to expand overseas and large companies seeking high brand credibility.

Reputation

Thanks to Trustpilot’s strong brand recognition, many customers report increased trust in the app. While some users struggle with the initial setup, support facilitates smooth implementation, ultimately contributing to improved conversion rates.

The following are some user comments:

Trustpilot’s brand power gives customers peace of mind. It’s expensive, but it’s worth it.

The setup was complicated and confusing at first, but the support made it easy to implement.

The site’s credibility has visibly increased, contributing to improved conversion rates.

4th place

Google Reviews Widget

App URL: Shopify View in App Store

App Overview

This is a trust-boosting app that lets you easily display ratings and reviews from your Google Business Profile on your Shopify store.

App Details

Embedding Google ratings, a major external platform, on your site effectively increases your store’s credibility. Setup is extremely easy, and no coding knowledge is required. It’s offered at an affordable price, and is the perfect solution for stores that don’t require extra features and want to easily utilize third-party ratings.

5th Place

Air Reviews

App URL: View on Shopify App Store

App Overview

A lightweight review app focused on modern design and smooth review management. Its mobile-friendly design makes it easy to transfer existing reviews.

App Details

Equipped with a one-click import function for migrating from other review apps, switching apps is hassle-free. The responsive design ensures a beautiful display on any device. A Q&A feature is also available, allowing you to build trust through two-way communication with your customers.