[2026 Edition] Shopify Chatbot App Comparison: 4 Recommended Choices

Chatbot apps that can quickly respond to customer inquiries are an essential element of Shopify operations in 2026. With the emphasis on online purchasing experiences, quickly resolving customer questions and issues directly affects not only customer satisfaction but also final purchase rates. Given the limitations of manual support, AI-powered chatbots provide high-quality support around the clock, significantly reducing the burden on operators. This article thoroughly reviews four of the best chatbot and live chat solutions, ranking them based on their latest features and reputations. This article will help you select the best app for your Shopify store and ensure reliable customer service and operations.

1st place

Built-in Sidekick

App URL: View on Shopify App Store

App Overview

Shopify’s built-in AI chat assistant. It provides support for administrative tasks and quick responses to store-related questions.

App Details

Integrated into the Shopify admin screen, AI assists with store-related questions and automates tasks. No coding is required, making it easy to use even for beginners. It significantly improves daily business efficiency and contributes to reducing operational costs.

Reviews

Users praise the ease of setup and quick implementation. In particular, the highly reliable answers based on store data have been highly praised, citing their usefulness not only in customer support but also in improving internal business efficiency.

The following are some user comments:

Setup was easy, and I was able to start using it right away.

The answers are based on store data, so they’re reliable.

2nd place

ChatGPT Customer Service Bot

App URL: Shopify View in the App Store

App Overview

This customer service chatbot utilizes advanced natural language processing (NLP). It responds to customer inquiries 24 hours a day.

App Details

Based on ChatGPT technology, this app provides natural, human-like responses to even complex questions. It handles a wide range of customer support tasks, including automated FAQ responses and order status checks, reducing the burden on customer support. Multilingual support is also available.

Reviews

Many users have commented that the automated nighttime response is extremely helpful. They praise the high quality of the response and the natural, non-mechanical nature of the response, which has led to increased customer satisfaction.

The following are some user comments:

It’s very helpful for responding to nighttime inquiries.

The responses were very natural, which increased customer satisfaction.

3rd place

VanChat

App URL: Shopify View in App Store

App Overview

This app integrates real-time live chat and chatbot functionality to help improve customer engagement.

App Details

Send automated messages based on visitor behavior and seamlessly transfer the call to a human agent. Designed to prevent missed sales opportunities and provide a more personalized customer experience. A free plan is also available.

Reviews

In terms of customer support, the smooth switching between live chat and the AI ​​bot has been particularly well-received. The simple design blends seamlessly with the store, and some users have even reported that it has contributed to improved conversion rates.

The following are some user comments:

Smooth switching between live chat and the bot.

The design is simple and blends in with the store.

It helps improve conversion rates.

4th place

ZipChat

App URL: Shopify View in the App Store

App Overview

Provides a fast, AI-powered chat solution, efficiently handling inquiries, especially FAQs and product information.

App Details

Reduce wait times by integrating with your store’s data and providing instant, accurate information to customers. It’s extremely easy to set up, saving your support team time and maximizing sales opportunities. Available on a subscription basis.

Reviews

It’s praised for its ease of implementation, allowing you to start chatting without complex configuration. Users also report improved convenience by providing customers with quick access to the information they need.

Below are some user comments:

It was very easy to implement.

Now your customers have instant access to the information they need.