[2026 Edition] Shopify Inquiry Management App Comparison: 5 Recommended

In the latest version of Shopify store management for 2026, customer inquiry management has become an extremely important element for maintaining sales and enhancing brand credibility. As e-commerce sites expand, it becomes necessary to centrally manage a wide range of customer support channels, including email, chat, and forms, and establish a system for responding quickly and accurately. Complex inquiry management can lead to lower customer satisfaction and fewer repeat customers. Therefore, in this article, we carefully select five particularly excellent inquiry management apps and provide a detailed ranking of each app’s features and pricing structure. We hope this article helps you select the best app for your business and ensure reliable store operations.

1st place

Contact Form by Qikify

App URL: Shopify View in the App Store

App Overview

This app allows you to easily add a multi-functional inquiry form to your store. It offers flexible settings, such as automatically assigning agents based on the customer’s question and allowing file attachments. (87 characters)

App Details

Intuitive drag-and-drop operation allows you to create advanced forms without coding knowledge. Custom fields and spam prevention features are also available, ensuring you collect the necessary information. It also features a dashboard that allows you to centrally manage customer inquiries, preventing missed responses and significantly improving the efficiency of your support operations.

Reviews

Highly rated for its flexible form creation and ability to create stylish inquiry pages. Additionally, the ability to receive attachments from customers is particularly convenient, with many users reporting that it helps improve the quality of their customer support.

The following are some user comments:

The form design can be freely customized, allowing me to blend it into the design of my store. Installation was also very easy, allowing me to start using it right away, which was very helpful.

Previously, inquiries from the form were buried in spam. After introducing this app, the spam decreased, allowing me to focus on only the inquiries that are necessary, and my work efficiency improved.

The feature that allows customers to attach images and files is great. It allows me to quickly identify specific issues, which shortens support time.

2nd place

Relation

App URL: Shopify View in the App Store

App Overview

This app specializes in customer relationship management (CRM) and aims to integrate and manage customer data, including not only inquiry history but also purchase history.

App Details

In addition to responding to inquiries, it also enables personalized communication based on customer segments. By viewing interactions from all channels (email, chat, etc.) in chronological order, any salesperson can easily track past events. This feature is especially useful for stores that prioritize providing thorough support to repeat customers.

3rd place

formrun

App URL: Shopify View in the App Store

App Overview

This tool allows you to create highly functional inquiry forms and manage response status using the Kanban system. Its strengths lie in visually understanding your team’s inquiry responses and preventing tasks from slipping through the cracks.

App Details

Input data from the created form is automatically displayed as cards on the board, and can be managed with statuses such as “Open,” “In Progress,” and “Completed.” This makes it easy to share information among team members and allows you to see each agent’s workload at a glance. This app is recommended for stores that have established a support system and want to improve response efficiency across multiple agents.

Reviews

The form functionality is easy to use, and the ability to seamlessly manage everything from form creation to inquiry management has been praised. The Kanban-style board in particular is extremely effective for managing inquiry status, with many users reporting that no inquiries have been overlooked.

The following are comments from some users.

Responding to inquiries used to be complicated, but since introducing this app, we can see the status at a glance and work smoothly as a team.

The form is highly customizable and allows for elaborate designs, which customers find very easy to use. I also feel that the paid features are good value for money.

4th place

Sukeneko

App URL: Shopify View in the App Store

App Overview

This customer support app integrates real-time chat and FAQ creation. It focuses on providing prompt customer support and content that encourages self-help.

App Details

Site visitors can instantly ask questions via chat, helping prevent cart abandonment by clearing up any doubts they may have before purchasing. In addition, by enhancing the FAQs, simple inquiries are automatically directed to the customer, reducing the burden on support staff. It also has multilingual support, making it suitable for stores catering to international customers.

5th place

Q&A Support 102

App URL: Shopify View in the App Store

App Overview

This app lets you add a simple, lightweight Q&A section to your product pages. Users can post questions, and you can publish answers, eliminating concerns for potential customers.

App Details

By publishing specific questions and answers about products, this app complements reviews and aims to improve conversion rates. The design is designed to blend seamlessly with your store’s theme, reducing the initial effort required. Since no complicated setup is required, it’s recommended for store owners looking to start small.

Reviews

The app is praised for its ease of incorporating Q&A directly into product pages and its simple design. Users report that it’s particularly effective for products with a large amount of information, as it allows them to resolve customer questions on the spot.

The following are comments from some users.

I was able to easily add a Q&A section to my product detail page. I’ve noticed fewer questions than before, and instead, I feel like I’m getting more specific inquiries that lead to sales.