[2026 Edition] Shopify Customer Relationship Management App Comparison: 4 Recommended Choices

Using a customer relationship management (CRM) app is crucial for Shopify operations in 2026. This is because, in today’s world where new customer acquisition costs are rising, increasing repeat business and maximizing customer lifetime value (LTV) are key to store growth. Effective customer management is essential for providing personalized experiences and building customer loyalty. In this article, we’ve carefully selected four outstanding customer relationship management apps, including those for subscription management, form creation, and account strengthening, and provide a detailed ranking of their features and reputations. We’ll help you select the best app for your Shopify store and provide powerful support for worry-free operation.

#1

Bony Subscriptions App

App URL: View on Shopify App Store

App Overview

A powerful tool for managing customer subscriptions. It offers flexible billing options and helps increase customer retention.

App Details

Enables store owners to sell subscription products with flexible billing options. Seamlessly integrated with Shopify’s checkout process, customers can pause, skip, or change their subscriptions directly from the portal. Detailed analytics make it easy to track subscription performance.

Reviews

This app has been praised for significantly improving retention rates, and its easy setup has been particularly well-received. Customers also say the excellent customer portal has reduced support inquiries.

Here are some user comments:

This app has dramatically improved our retention rates. Setup was very simple.

The customer portal is fantastic, and it’s helped reduce support inquiries.

2nd Place

FormRun – Form Builder

App URL: View on Shopify App Store

App Overview

This is an intuitive form builder app for customer feedback and inquiries. Manage customer interactions smoothly.

App Details

Quickly create various types of forms, including contact forms, surveys, and feedback collection forms, without any coding knowledge. Form submissions are automatically organized in a KANBAN-style board, making it easy to manage and follow up on customer responses. This feature significantly improves the efficiency of your customer service team.

Reviews

It’s easy to use, and users have commented that the KANBAN view is particularly useful for tracking customer issues. It’s been well received, improving visual management of customer service.

The following are some user comments:

It’s easy to use, and the KANBAN view is excellent for tracking customer issues.

3rd Place

Customer Account Deluxe

App URL: View on Shopify App Store

App Overview

This app transforms the standard Shopify customer account page into a feature-rich portal. Significantly improving the customer experience.

App Details

Transforms the basic customer account area provided by Shopify into a feature-rich portal. Customers can easily manage their personal information, view detailed order history, quickly reorder items, save multiple shipping addresses, and more. A better account experience leads to happier customers and increased repeat purchases.

4th place

Customr

App URL: Shopify View in the App Store

App Overview

This app provides advanced CRM functionality to Shopify merchants, helping them strengthen customer relationships and maximize LTV.

App Details

Provides sophisticated tools for segmenting customers based on purchase history, behavior, and demographics. Direct integration with Shopify enables personalized communications and marketing efforts. The goal is to build strong customer relationships and maximize customer lifetime value (CLV).