[2026 Edition] Shopify Dormant Customer Reactivation App Comparison: 5 Recommended

In the latest 2026 version of Shopify operations, “reactivating dormant customers” is becoming more important than acquiring new ones. As e-commerce businesses mature, preventing customers from returning and maximizing customer lifetime value (LTV) is key to stable management. Reactivating dormant customers requires a multifaceted approach, including email, points, and notifications. Choosing the right app can automate the process and maximize effectiveness. This article ranks the top five dormant customer reactivation apps, helping you select the best app for your Shopify store and ensure reliable operation.

1st place

Customer Reviver

App URL: View on Shopify App Store

App Overview

Automatically identify inactive customers based on past purchase history and site visit data. Trigger personalized email campaigns to encourage repeat purchases.

App Details

This app performs detailed analysis of customer data and segments them by metrics such as last purchase date and average purchase amount. This allows for a more optimal approach than a one-size-fits-all approach. A particularly powerful feature is the ability to automatically send relevant discount coupons to customers who show interest in specific product categories. The intuitive interface is highly acclaimed, making it easy to set up even for marketing novices. It contributes to increasing LTV (customer lifetime value).

2nd Place

Automatic Retention AI

App URL: Shopify View in the App Store

App Overview

AI predicts the behavior of potentially dormant customers and delivers push notifications and special offers at the right time before they churn. Increase repeat visits with high accuracy.

App Details

Equipped with a complex machine learning algorithm, the app scores users’ risk of abandonment based on their past browsing patterns and cart abandonment tendencies. Customers with high scores are immediately encouraged to purchase by receiving in-app pop-ups and limited-time discounts. Extensive multilingual support makes it easy to serve international customers. The dashboard allows you to check the ROI of each campaign in real time, helping you make continuous improvements.

Reviews

Stores that use the app praise its ease of use and high targeting accuracy. In particular, the comprehensive support system provides peace of mind, even for first-time users. Many users also praise the intuitive and convenient email automation setup.

The following are some user comments.

It’s very easy to use, and immediately after implementation, we saw an increase in orders from inactive customers. I particularly feel that the targeting accuracy is high.

The support system is excellent, and any questions I had were quickly resolved. The email automation feature is particularly useful. It’s a powerful tool once you get used to the settings.

3rd Place

Subscription Chaser

App URL: Shopify View in App Store

App Overview

This app is designed to encourage customers who have canceled their subscriptions to return quickly by providing them with offers tailored to their reasons for cancellation and collecting feedback.

App Details

The cancellation form offers options such as “too expensive” and “not enough frequency,” and automatically suggests “first-time free offers” or “skip options” depending on the customer’s response. This allows you to win back customers before they’re completely lost. It’s packed with essential features for stores running subscription businesses. It also has detailed tracking of relapse rates, which helps analyze the reasons for cancellation.

4th Place

Points & Loyalty

App URL: Shopify View in the App Store

App Overview

Provide loyalty points and membership ranks to motivate customers to avoid inactivity. Encourage them to return with point expiration notifications and more.

App Details

This is a comprehensive loyalty program building tool that centralizes point allocation, redemption, and management. It can automatically send reminder emails to customers who have been inactive for a certain period of time, informing them of upcoming point expirations. This encourages them to return to the store to redeem their points. It also has a built-in friend referral program, supporting both new customer acquisition and existing customer retention.

Reviews

It is highly acclaimed for its low-cost implementation of loyalty programs. Many users report that it helps maintain customer motivation, especially the reminder feature before point expiration, which is highly praised for its effectiveness in encouraging repeat purchases. Its easy-to-use admin interface and high degree of customization are also highly praised.

The following are some user comments.

We were able to implement a loyalty program at low cost. Customers seem to enjoy using their points.

Point management has become much easier, and I feel that customer satisfaction has improved. I also like the ability to customize it in detail.

It helps maintain customer motivation.

5th Place

Sequence Email Builder

App URL: Shopify View in the App Store

App Overview

This app lets you easily create repeat purchase promotion email scenarios (sequences) with drag and drop. You can visually view the flow and set up automated emails.

App Details

Automatically send a series of pre-prepared follow-up emails when specific customer actions (e.g., no purchases for 30 days, browsing a specific collection) are triggered. No specialized coding knowledge is required, and a wide variety of templates are available, allowing you to quickly develop stylish emails. It also has a comprehensive A/B testing feature, allowing you to test and test which offers and subject lines are most effective.